Local Telephone Service

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 Background Information:   

Features:

Calling Features
Class Features
Special Numbers

Inside Wire Maintenance Plan
Credit Card Payments
Tariff

• Call Waiting
  Enables you to answer a second call while you are on a call. A special tone lets you know when another caller is trying to reach you. You can deactivate this on a per-call basis.
• Call Forwarding
  Allows you to transfer all of your phone calls to any telephone number.
• Speed Calling 8
  Speed dialing 8 lets you dial up to 8 of your most frequently phoned numbers with just two digits. It's a great time saver and perfect for emergency numbers.
• Three Way Calling
  Lets you add a third person to your conversation by using the flash key (hang up button).
• Selective Call Rejection
  Enables you to block incoming calls based on a list of phone numbers you select to be rejected.
• Selective Call Acceptance
  Lets only special calls get through. For those time when you don't want to be disturbed by all calls, only special calls will ring through. Alerts you to important calls you need to answer.
• Anonymous Call Rejection
  Works with Caller ID to prevent callers who have blocked their calling information from reaching you. An announcement will tell these callers to unblock their number so their call can get through to you.
• Automatic Call Back
  When you get a busy signal, use this feature to automatically redial the last phone number you were trying to reach until your call goes through.
• Call Transfer
  This feature is similar to Three Way Calling except when the originating subscriber disconnects, the call gets transferred between the two remaining parties. The feature call also enables a quick conference by enabling the subscriber to dial an add-on party and hook flash before the party answers.
• Hot Line
  Automatically places a call to a specified number as soon as the subscriber's telephone goes off-hook.
• Remote Access To Call Forward
  Lets you activate or deactivate your call forwarding when away from home. Also requires Call Forwarding subscription.
• Selective Call Forward
  This is similar to Call Forwarding except that the call is forwarded only if it originates from a number in the screening list. If a call arrives while Selective Call Forwarding is activated and the call originates from a number on the selective list, the call is forwarded. If the incoming call is from a number that is not on the selective list, the call rings through and is not forwarded.
• Simultaneous Ringing
  This feature enables an incoming call to your phone number to also ring and be answered from one or two other phone numbers. The first line to answer the call is connected to the calling party and the other lines are released.
• Telemarketing Do Not Disturb
  This feature allows you to inform callers that you do not want to receive telemarketing calls. When this feature is active, the caller receives an announcement stating that the line does not accept calls from Telemarketers and the caller must press 1 to be connected. If the caller presses 1, the call is completed to the line normally. If the caller enters any other digit, the caller receives a busy tone.
• Warm Line
  Automatically places a call to a specified phone number after your phone remains off-hook (and no numbers entered) for a defined interval.
• Call Hold
  Call Hold enables the subscriber (call party or called party) to place an active call on hold to activated another feature, such as placing a call or answering another station's call. When the other feature is completed, the subscriber can re-establish communications with the held party.
• Selective Distinctive Ringing/Call Waiting
  Enables you to create a list of phone numbers with special incoming call rings. Any incoming calls from phone numbers on your list are indicated by a distinctive ringing pattern or a distinctive Call Waiting tone. Also requires a Call Waiting subscription.

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• Caller ID
  - $4.50 per month for number only
  - $6.50 per month for name and number
  Lets you see the main listed name and number of incoming calls. Customer provided display equipment required.
• Call Waiting w/ Caller ID - $3.00 per month
  This service enables you to see the number of an incoming call when you're already on a call. Also requires Caller ID subscription.
• Busy Call Forward - $3.00 per month
  Allows you to forward incoming calls to another phone number when your line is busy.
• Speed Dialing 30 - $3.00 per month
  Speed dialing 30 lets you dial up to 30 of your most frequently phoned numbers with just two digits. It's a great time saver and perfect for emergency numbers.
• Teen Line - $3.00 per month
  Provides you with one or two additional phone numbers on a single line, with their own distinctive ringing patterns. The distinctive ring pattern lets you know whom the call is for before answering it.
• Voice Mail Bronze - $4.95 per month
  The calls you miss won't miss you! Takes a message when you're away from home, on the phone, or on the Internet. Even works when the power goes out! Bronze package.
• Voice Mail Gold - $6.95 per month
  The calls you miss won't miss you! Takes a message when you're away from home, on the phone, or on the Internet. Even works when the power goes out! Gold package.
• Additional Voice Mail - 2 sub boxes
  -$1.95 per month
• Additional Voice Mail - 4 sub boxes
  - $2.95 per month
• Call Forward Don't Answer - $3.00 per month
  Redirects incoming calls to another phone number if the line is not answered after a predetermined number of rings.
• Toll Restriction w/PIN - $2.50 per month
  Permits you to override toll restriction on a per call basis by entering a Personal Identification Number (PIN).

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• 811
  • Call before you dig! Call 24 hours a day. (Even if digging on your property!)
• 411
  • 411 is now the only number you need to get local and national listings without the hassle of remembering area codes or other numbers. This service will be billed on your local bill from Swayzee Telephone Company at a rate of 75¢ for local directory assistance and 95¢ for national directory assistance. No need to sign-up, and there is no monthly fee. Start using 411 today!

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Inside Wire Maintenance Plan

   For those of you that do not wish to participate in this plan, remember that the wiring leaving the NID box going to the inside of your residence, inside wiring, and jacks are your responsibility. Please follow the instructions below if you have any problems with your phone line:

1. Test with a REGULAR phone (not a cordless) at the NID box.

   • If there is no dial tone, the problem is on our end -- Call our office.

   • If there is a dial tone, the problem is on your end.

2. Unplug EVERYTHING from phone jacks - phones, answering machine, computer, satellite receivers, fax machine, etc.

3. Test jacks & your equipment one at a time until you find the problem.

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